🔄 Baby Bitz – Return & Refund Policy

Last Updated: February 18, 2026

At Baby Bitz, customer satisfaction is our priority. We offer a 30-day return policy, which means you have 30 days from the date you receive your item to request a return.

✅ Eligibility for Returns

• Be in the same condition as received
• Be unused and unworn
• Include all original tags and packaging
• Be accompanied by a receipt or proof of purchase

We reserve the right to refuse returns that do not meet these conditions.

📦 How to Start a Return

To initiate a return, please contact us at:
📧 Email: contact@bitz.baby

Please include your order number and reason for return. Returns sent without prior authorization may not be accepted.

⚠ Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery. If your item is defective, damaged, or incorrect, contact us immediately so we can resolve the issue promptly.

We may offer:

• Replacement item
• Full refund
• Store credit

❌ Non-Returnable Items

• Personalized or custom-made products
• Personal care and hygiene items
• Items marked as final sale
• Gift cards

If you are unsure whether your item is eligible, contact us before sending it back.

🔄 Exchanges

If you would like to exchange an item, please contact us first. The fastest method is to return the original item and place a new order once your return is approved.

💰 Refunds

Once we receive and inspect your returned item, we will notify you of the approval status.
If approved:

• Refunds will be issued to your original payment method
• Processing time may take 5–10 business days, depending on your bank or payment provider
• Shipping fees are non-refundable unless the return is due to our error

📞 Contact Us

We are committed to ensuring a smooth and fair return process for all our customers.